Refund policy

REFUNDS & RETURNS POLICY

By placing an order on luhxetravel.com, you agree to the terms outlined in this Refunds & Returns Policy, including all conditions related to cancellations, returns, refunds, delivery handling, promotions, and pre-orders.

100% MONEY-BACK GUARANTEE (DAMAGED OR DEFECTIVE ITEMS ONLY)

We offer a 100% money-back guarantee ONLY for items that arrive damaged or defective.

To qualify:

  • Claims must be submitted within 48 hours of delivery
  • Clear photo or video evidence is required
  • Claims must be sent to luhxebagsofficial@gmail.com

Failure to meet these requirements may result in denial of the claim.

RETURN ELIGIBILITY

To be eligible for a return or refund:

  • The order must be purchased directly from luhxetravel.com
  • Requests must be submitted within:
    • 90 days of confirmed delivery, OR
    • 55 days after the guaranteed delivery period (35 days)
  • Items must be unused, in original condition, and in original packaging
  • Return authorization must be obtained prior to sending any item back

We reserve the right to deny returns that do not meet these conditions.

NON-RETURNABLE / NON-REFUNDABLE CASES

The following are not eligible for refunds:

  • Orders marked as delivered by the carrier
  • Orders refused at delivery (subject to restocking fee)
  • Incorrect shipping address provided by the customer
  • Failed delivery due to customer unavailability
  • Deliveries to unsecured locations (including PO boxes and shared mail areas)
  • Delays caused by customs, carriers, or force majeure
  • Dissatisfaction after use or normal wear
  • Requests made outside the allowed return window

DELIVERED BUT NOT RECEIVED CLAIMS

If a shipment is marked as “Delivered” by the carrier:

  • The order is considered successfully fulfilled
  • Carrier delivery confirmation serves as valid proof of fulfillment

Customers must:

  • Contact the last-mile carrier directly to open an investigation
  • Check with household members, neighbors, or building management
  • Verify delivery locations around the property

We are not liable for packages marked as delivered but reported missing.

IMPORTANT:
Customers must attempt to resolve the issue with the carrier before initiating any dispute or chargeback.
Failure to do so may result in denial of the claim.

PO BOX & DELIVERY RESPONSIBILITY

Customers who choose to ship orders to a PO Box, parcel locker, or shared delivery location acknowledge the risks.

Once a shipment is marked as “Delivered”, responsibility transfers to the customer.

We are not liable for packages that are:

  • Lost, stolen, or misplaced after delivery
  • Retrieved by unauthorized individuals
  • Delivered to unsecured or shared mail areas

Customers are responsible for:

  • Ensuring the security of their delivery location
  • Monitoring delivery and retrieving packages promptly
  • Coordinating directly with the carrier

Carrier confirmation of delivery will be used as valid proof of fulfillment in any dispute or chargeback.

RETURN SHIPPING RESPONSIBILITY

  • Customers are responsible for return shipping costs for non-defective items
  • Shipping fees (original and return) are non-refundable
  • We do not provide prepaid return labels
  • Unauthorized returns may be refused or not processed

RESTOCKING FEE (STRICTLY ENFORCED)

For all non-defective returns and refused shipments:

  • A 20% restocking fee will be deducted from the total order amount (including shipping)
  • Refunds will be issued for 80% of the original payment after inspection

RETURN TO SENDER / REFUSED DELIVERIES

If an order is refused or returned to sender:

  • A 20% restocking fee applies automatically
  • Refunds are processed only after the item is received and inspected
  • Items must be in original, unused condition

ORDER CANCELLATIONS (STRICT WINDOW)

  • Orders may be canceled within 6 hours of purchase only
  • After 6 hours, orders cannot be canceled

PRE-ORDER TERMS (BINDING AGREEMENT)

By placing a pre-order, you explicitly agree:

  • Cancellations/modifications allowed within 6 hours only
  • After 6 hours, the order is final and non-cancellable
  • Pre-order timelines may vary and delays are accepted upon purchase
  • Returns are only accepted after delivery and follow standard policy

REFUND PROCESSING

  • Refunds are issued to the original payment method only
  • Processing time: 24–48 hours after approval

Please note:

  • Final posting times depend on your bank/payment provider
  • A refund is considered complete once processed on our end

PROMOTIONS & DISCOUNTS POLICY

  • Promotions are subject to change without notice
  • Promotions cannot be applied retroactively
  • No price adjustments or partial refunds for past orders

MAXIMUM REFUND WINDOW LIMITATION

No refunds, returns, or disputes will be accepted beyond 120 days from the order date.
Requests after this period are automatically denied.

CUSTOMER SUPPORT & DISPUTE RESOLUTION REQUIREMENT

Customers must contact luhxebagsofficial@gmail.com BEFORE initiating any dispute or chargeback.

Failure to do so may result in denial of the claim.

IMPORTANT LEGAL CLARIFICATIONS

  • The 90-day return window does not waive fees or conditions
  • We reserve the right to refuse any refund that does not comply with this policy

PROOF OF AGREEMENT

By completing a purchase, the customer:

  • Confirms they have read and agreed to this policy
  • Accepts all timelines, fees, and conditions
  • Acknowledges non-compliance may result in refund denial

REFUND CONFIRMATION

Once a refund has been processed, a confirmation email will be sent.
This serves as official proof of refund.