Shipping policy

REFUNDS & RETURNS POLICY

By placing an order on luhxetravel.com, you agree to the terms outlined in this Refunds & Returns Policy, including all conditions related to cancellations, returns, refunds, delivery handling, promotions, and pre-orders.

100% Money-Back Guarantee (Damaged or Defective Items Only)

We offer a 100% money-back guarantee ONLY for items that arrive damaged or defective.

To qualify:

  • Claims must be submitted within 48 hours of delivery
  • Clear photo or video evidence is required
  • Claims must be sent to luhxebagsofficial@gmail.com

Failure to meet these requirements may result in denial of the claim.

Return Eligibility

To be eligible for a return or refund:

  • The order must be purchased directly from luhxetravel.com
  • Requests must be submitted within:
    • 90 days of confirmed delivery, OR
    • 55 days after the guaranteed delivery period (35 days)
  • Items must be unused, in original condition, and in original packaging
  • Return authorization must be obtained prior to sending any item back

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable / Non-Refundable Cases

The following are not eligible for refunds:

  • Orders marked as delivered by the carrier
  • Orders refused at delivery (subject to restocking fee)
  • Incorrect shipping address provided by the customer
  • Failed delivery due to customer unavailability
  • Deliveries to unsecured locations (including PO boxes and shared mail areas)
  • Delays caused by customs, carriers, or force majeure
  • Dissatisfaction after use or normal wear
  • Requests made outside the allowed return window

Delivered but Not Received Claims

If a shipment is marked as “Delivered” by the carrier:

  • The order is considered successfully fulfilled
  • Carrier delivery confirmation serves as valid proof of fulfillment

Customers must:

  • Contact the last-mile carrier directly to open an investigation
  • Check with household members, neighbors, or building management
  • Verify delivery locations around the property

We are not liable for packages marked as delivered but reported missing.

Important:
Customers must attempt to resolve the issue with the carrier before initiating any dispute or chargeback. Failure to do so may result in denial of the claim.

PO Box & Delivery Responsibility

  • Customers who choose to ship orders to a PO Box, parcel locker, or shared delivery location acknowledge the risks
  • Once a shipment is marked as “Delivered”, responsibility transfers to the customer

We are not liable for packages that are:

  • Lost, stolen, or misplaced after delivery
  • Retrieved by unauthorized individuals
  • Delivered to unsecured or shared mail areas

Customers are responsible for:

  • Ensuring the security of their delivery location
  • Monitoring delivery and retrieving packages promptly
  • Coordinating directly with the carrier

Carrier confirmation of delivery will be used as valid proof of fulfillment in any dispute or chargeback.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs for non-defective items
  • Shipping fees (original and return) are non-refundable
  • We do not provide prepaid return labels
  • Unauthorized returns may be refused or not processed

Restocking Fee (Strictly Enforced)

For all non-defective returns and refused shipments:

  • A 20% restocking fee will be deducted from the total order amount (including shipping)
  • Refunds will be issued for 80% of the original payment after inspection

Return to Sender / Refused Deliveries

If an order is refused or returned to sender:

  • A 20% restocking fee applies automatically
  • Refunds are processed only after the item is received and inspected
  • Items must be in original, unused condition

Order Cancellations (Strict Window)

  • Orders may be canceled within 6 hours of purchase only
  • After 6 hours, orders cannot be canceled

Pre-Order Terms (Binding Agreement)

By placing a pre-order, you explicitly agree:

  • Cancellations/modifications allowed within 6 hours only
  • After 6 hours, the order is final and non-cancellable
  • Pre-order timelines may vary and delays are accepted upon purchase
  • Returns are only accepted after delivery and follow standard policy

Refund Processing

  • Refunds are issued to the original payment method only
  • Processing time: 24–48 hours after approval

Please note:

  • Final posting times depend on your bank/payment provider
  • A refund is considered completed once processed on our end

Promotions & Discounts Policy

  • Promotions are subject to change without notice
  • Promotions cannot be applied retroactively
  • No price adjustments or partial refunds for past orders

Maximum Refund Window Limitation

  • No refunds, returns, or disputes will be accepted beyond 120 days from the order date
  • Requests after this period are automatically denied

Customer Support & Dispute Resolution Requirement

  • Customers must contact luhxebagsofficial@gmail.com BEFORE initiating any dispute or chargeback
  • Failure to do so may result in denial of the claim

Important Legal Clarifications

  • The 90-day return window does not waive fees or conditions
  • We reserve the right to refuse any refund that does not comply with this policy

Proof of Agreement

By completing a purchase, the customer:

  • Confirms they have read and agreed to this policy
  • Accepts all timelines, fees, and conditions
  • Acknowledges non-compliance may result in refund denial

Refund Confirmation

Once a refund has been processed, a confirmation email will be sent. This serves as official proof of refund.